Return & Refund Policy

Introduction

1. Scope

This Return & Refund Policy applies to all digital services, subscriptions, and custom software projects offered by Fixey Software Solutions (Pvt) Ltd (“Fixey Platforms,” “we,” “our,” or “us”).
Since we provide digital services and software (not physical goods), returns of tangible products do not apply.

2. Trial & Evaluation

If available, free trials or demos allow you to evaluate our services before purchase.

Where no trial is provided, we ensure onboarding support to help you understand the service.

If available, free trials or demos allow you to evaluate our services before purchase.

Where no trial is provided, we ensure onboarding support to help you understand the service.

3. Refund Eligibility

Refunds may be granted under the following circumstances:

Service Outage: If a Fixey-side technical issue causes an uninterrupted outage exceeding
[X hours/days], you may receive a pro-rata credit or partial refund for the affected period.
Duplicate or Accidental Charges: Any duplicate or erroneous payment will be fully refunded (100% refund).
Misbilling: Incorrect charges not aligned with your subscription plan will be adjusted or refunded.
Undelivered Services (Custom Projects): If contracted deliverables are not provided as per the agreed scope, refunds or credits may be issued on a milestone basis.

Refunds may be granted under the following circumstances:

Service Outage: If a Fixey-side technical issue causes an uninterrupted outage exceeding
[X hours/days], you may receive a pro-rata credit or partial refund for the affected period.
Duplicate or Accidental Charges: Any duplicate or erroneous payment will be fully refunded (100% refund).
Misbilling: Incorrect charges not aligned with your subscription plan will be adjusted or refunded.
Undelivered Services (Custom Projects): If contracted deliverables are not provided as per the agreed scope, refunds or credits may be issued on a milestone basis.

4. Non-Refundable Items

Refunds will not apply to:

Subscription periods already used or in progress, unless covered by Section 3.
Custom software deliverables already completed and accepted.
Third-party processing fees or taxes, where legally required.

Refunds will not apply to:

Subscription periods already used or in progress, unless covered by Section 3.
Custom software deliverables already completed and accepted.
Third-party processing fees or taxes, where legally required.

5. Cancellations

Subscriptions: You may cancel at any time. Cancellations take effect from the next billing cycle. No pro-rata refunds are offered for the current cycle unless covered by Section 3.

Custom Contracts: Cancellations are subject to the terms in the signed contract or Statement of Work (SOW).

Subscriptions: You may cancel at any time. Cancellations take effect from the next billing cycle. No pro-rata refunds are offered for the current cycle unless covered by Section 3.

Custom Contracts: Cancellations are subject to the terms in the signed contract or Statement of Work (SOW).

6. How to Request a Refund

To request a refund, please contact us at with the following details:

Payment reference or invoice number
Account email address
Description of the issue, with supporting evidence if available

Processing Time: Refund requests will be reviewed within 7–14 business days. Approved refunds will be issued within 7–10 business days, depending on your payment provider.

To request a refund, please contact us at with the following details:

Payment reference or invoice number
Account email address
Description of the issue, with supporting evidence if available

Processing Time: Refund requests will be reviewed within 7–14 business days. Approved refunds will be issued within 7–10 business days, depending on your payment provider.

7. Chargebacks

We encourage customers to contact us first to resolve any issue before filing a chargeback. Unauthorized chargebacks may delay or deny resolution.

8. Taxes & Fees

Refund amounts may be adjusted for third-party transaction fees or taxes that are non-refundable under applicable law.

9. Exceptions

Refunds are not provided for:

Service disruptions caused by third-party providers, ISPs, or force majeure events.
Issues caused by customer-side configuration or misuse.
Accounts found in violation of our Terms of Service.

Refunds are not provided for:

Service disruptions caused by third-party providers, ISPs, or force majeure events.
Issues caused by customer-side configuration or misuse.
Accounts found in violation of our Terms of Service.

10. Governing Law

This Policy is governed by the laws of the Democratic Socialist Republic of Sri Lanka. Disputes shall first be addressed through good-faith negotiation. If unresolved, they may proceed to mediation or arbitration, and ultimately the jurisdiction of Sri Lankan courts.